Technical Support Specialist (Customer Service): Provided responsive and routine first level technical support for video network products. Interacted effectively with customers on the phone to determine the nature of the technical questions/problems Created a positive first impression that effected customer opinions. Performed complex assignments requiring ability to anticipate and resolve problems and develop recommendations accordingly. Generated invoice and/or credit as needed Provided nighttime support for the call center. Received after hour emergency calls, preapared emergency shipments for off-air customers. Contracted through a temporary employment agency originally for three months and then contract was extended for over three years of continued service. I was voted employee of the month by my peers in December, 1999. I was hired by Thomson MultiMedia later the same month. Telesales Representative (Administrative Support) Provided administrative support to the Training Director, Sales Manger and Sales force of the Americas. Generated Service warranty contracts for over 25 Sales Representatives whose territories included North and south America and Canada. Service contracts result4ed in annuity revenue in excess of 3 million dollars annyally. Mainteained product install base by correcting invalid warranty dates, serial numbers and end user locations. Generated sales orders, credits and invoices for service contracts and factorytraining. Created reports utilizing Seagate Crystam Reporeting Software and Excel spreadsheets. Provided Administrative support to Training Director by scheduling and confirming enrollment of 60 or more various classes conducted throughout the year. Training revenue resulted in annual revenue of 350K Utilized letters and email communication to respond to inquiries regarding service leads, service contracts and class scheduling. converted contracts from OpenUPTIME dbase to QAD |