Sprint
Sacramento, CA
1992 - 1996
Customer Support Relay Agent
Provided communication assistance and customer service between deaf and hearing communities. Daily routine in real time dictation and conference typing was utilized while performing verbatim transmissions of live phone coversations.
Standards for quality and quantiy of work performed were exceeded on a regular basis. Good listening skills were used to ensure verbatim transmission of typed conversations. Received numerous Customer Service Accolades
Thompson Industries (2000 - Present)
aka: Grass Valley Group, Thompson (1959 - 1975)
aka: Tektronix, Inc. (1975 - 2000)
400 Providence Mine Rd.
Nevada City, CA 95959
Provided responsive and routine first level technical customer support for video network products. Interacted effectively with customers on the phone to determine the nature of their technical questions or problems. Utilized "Top of Mind" software, product documentation and/or product knowledge to resolve into elements or determine if more in-depth second level support was required. Created a positive first impression that effected customer opinions. Performed complex assignments requiring ability to anticipate and resolve problems to develop recommendations. Exhibited leadership and contributed to a customer caring environment. Followed up with customers to ensure parts were received and/or problems were resolved. Originally contracted through Adecco personnel Services for three months, but extended over two years with continued service. Eventually I was employed as a full time employee assigned to their Contract Department as a Telesales Representative.